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Shipping, Payment and Return Policy

FREE SHIPPING

Gift boxShipping is free and includes a beautiful gift box. (show the gift box) With each purchase our HS garment will be delivered and carefully presented and wrapped in tissue in our signature black gift box. If you wish to enter a special greeting in the message box below and your personalized message will be included with your gift.

MADE TO ORDER

Helen Sánchez is proudly made in New York City’s traditional garment center. Because of the fine nature of this product we do not carry stock. We are dedicated to providing quality garments to our customers. Each garment is specially hand cut and sewn.

Once you place your order, it is processed within 24 hours. Please allow 3 to 5 weeks for delivery.

We will keep informed about the status of your order and when you will be receiving it.

INTERNATIONAL SHIPPING

We are happy to process orders for international delivery. We ask that the customer is fully aware of and in agreement with our international policies and the conditions of purchase and delivery. Please see terms and conditions for international delivery listed below.
$60.00 UPS Canada
$80.00 UPS International

Special Notations:

  • For all first time international customers, we request that the initial order is shipped to the billing address of the credit card used for purchase. When using an internationally issued credit card, we allow 1 – 5 business days processing time to verify the billing address information.
  • A flat rate of $80.00 USD will be the base charge for international destinations inside the designated country list. A flat rate of $60.00 USD will be the base charge for Canadian destinations. If outside the current list of international destinations, the order will be evaluated on a case by case basis, and additional shipping charges may apply.
  • The customer is responsible for ALL duties and taxes incurred during transit, which are to be paid upon arrival of the package. If the package is not accepted or refused at any point after it has been shipped, the customer is responsible for all expenses incurred thereafter.
  • The customer will be responsible for any costs incurred during the processing of returns and exchanges.

PAYMENT OPTIONS

Helen Sánchez accepts American Express, Visa, MasterCard, Discover.

RETURN POLICY

  • When you receive your order, if something does not fit or is otherwise dissatisfactory, we will assist you with a return or exchange.
  • Returns or exchanges must be made within 7 days of receipt of items.
  • Items that have been worn or otherwise not in perfect condition are not eligible for return or exchange.
  • Undergarments such as thongs, bikini bottoms, boy shorts are not eligible for return due to health regulations.
  • Orders may be cancelled within 48 hours of payment.
  • Helen Sánchez cannot be held accountable for acts of God, i, e, shipping commitments delayed due to inclement weather or other unavoidable occurrences.

ORDER MODIFICATIONS

Your payment for Helen Sánchez products will be processed at the time your order is placed. Because of our production time. It is advisable to make any changes to, style, colour or size within 48 hours of the date of your order.

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